Name
The Development of a Patient Satisfaction Measure for PCBH Settings: A Delphi Study
Date & Time
Friday, October 17, 2025, 5:00 PM - 6:30 PM
Description
The Primary Care Behavioral Health (PCBH) model is thought to enhance access, patient experience, and treatment outcomes, but research on patient satisfaction in PCBH settings is limited. A systematic review by Possemato et al. (2018) found only eight studies that examined patient satisfaction with PCBH services, highlighting the need for a more specific measure of satisfaction in PCBH settings. This study aims to develop such a measure by gathering PCBH expert feedback on existing satisfaction items and refining them through the Delphi methodology. The aim of this project is to develop a multidimensional measure of patient satisfaction specifically for PCBH settings.
Speakers
Co-Authors
Nicole Buhr, B.S., Graduate Student, East Tennessee State University, Johnson City, TN, 37604,
Aubrey Dueweke, PhD, Assistant Professor of Psychology, East Tennessee State University, Johnson City, TN, 37604
Aubrey Dueweke, PhD, Assistant Professor of Psychology, East Tennessee State University, Johnson City, TN, 37604
Content Level
All Audience
Tags
Patient-centered care or Patient perspectives, Primary Care Behavioral Health Model, Research and evaluation
Session Type
Poster
SIG or Committee
Primary Care Behavioral Health (PCBH)
Objective 1
Identify gaps in current methods being used to measure patient satisfaction in PCBH settings.
Objective 2
Evaluate the Delphi Methodology
Objective 3
Assess the relevance of items included in the final satisfaction measure.
Content Reference 1
Funderburk, J. S., Polaha, J., & Beehler, G. P. (2021). What is the recipe for PCBH? Proposed resources, processes, and expected outcomes. Families, Systems, & Health, 39(4), 551.
Content Reference 2
Sablatzky, T. (2022). The delphi method. Hypothesis: Research Journal for Health Information Professionals, 34(1).
Content Reference 3
Possemato, K., Johnson, E. M., Beehler, G. P., Shepardson, R. L., King, P., Vair, C. L., Funderburk, J. S., Maisto, S. A., & Wray, L. O. (2018). Patient outcomes associated with primary care behavioral health services: A systematic review. General Hospital Psychiatry, 53, 1–11. https://doi.org/10.1016/j.genhosppsych.2018.04.002
Content Reference 4
Mullin, D. J., & Funderburk, J. S. (2013). Implementing Clinical Interventions in Integrated Behavioral Health Settings: Best Practices and Essential Elements. In M. R. Talen & A. Burke Valeras (Eds.), Integrated Behavioral Health in Primary Care: Evaluating the Evidence, Identifying the Essentials (pp. 273–297). Springer. https://doi.org/10.1007/978-1-4614-6889-9_13
Content Reference 5
Dunn, J. A., Chokron Garneau, H., Filipowicz, H., Mahoney, M., Seay-Morrison, T., Dent, K., & McGovern, M. (2021). What are patient preferences for integrated behavioral health in primary care?. Journal of primary care & community health, 12, 21501327211049053.