Name
Poster 23 - Developing a Measure of Primary Care Provider Satisfaction with PCBH: Expert Feedback on Initial Item Selection. Buhr, N., Sindoni, M., Dueweke, A.
Date & Time
Friday, October 17, 2025, 5:00 PM - 6:30 PM
Description

Successful implementation of integrated care services (e.g., PCBH) relies on the willingness of PCPs to reshape their practice patterns, modify their established clinic flow, add BHCs as part of the medical team, and take on the role of “internal champions” who advocate for behavioral health as a valued service in primary care. Several studies have evaluated PCP attitudes and perceptions of their BHCs using self-designed questionnaires, but the field lacks a validated measurement of PCP satisfaction with PCBH.  This poster will present the results of a Delphi study that collected expert feedback on possible items to be included in a measure of PCP satisfaction with PCBH.

Speakers
Nicole Buhr B.S., Clinical Psychology Doctoral Student, ETSU Department of Family Medicine, Johnson City, TN
Co-Authors
Mara Sindoni, B.A., Clinical Psychology Doctoral Candidate, ETSU, Johnson City, TN

Aubrey Dueweke, Ph.D. Clinical Psychology, ETSU, Johnson City, TN
Content Level
All Audience
Tags
Innovations, Primary Care Behavioral Health Model, Team-based care
Session Type
Poster
Slideshow link
View Slideshow
Objective 1
List expert evaluated items related to PCP satisfaction within PCBH.
Objective 2
Describe how to use a Delphi study for measure development.
Objective 3
Discuss constructs which may relate to PCP satisfaction within PCBH.
Content Reference 1

Torrence, N. D., Mueller, A. E., Ilem, A. A., Renn, B. N., DeSantis, B., & Segal, D. L. (2014). Medical provider attitudes about behavioral health consultants in integrated primary care: A preliminary study. Families, Systems, & Health, 32(4), 426–432. https://doi.org/10.1037/fsh0000078

Content Reference 2

Aarons, G. A., Hurlburt, M., & Horwitz, S. M. (2011). Advancing a Conceptual Model of Evidence-Based Practice Implementation in Public Service Sectors. Administration and Policy in Mental Health and Mental Health Services Research, 38(1), 4–23. https://doi.org/10.1007/s10488-010-0327-7

Content Reference 3

Dragostinov, Y., Harðardóttir, D., McKenna, P. E., Robb, D. A., Nesset, B., Ahmad, M. I., Romeo, M., Lim, M. Y., Yu, C., Jang, Y., Diab, M., Cangelosi, A., Demiris, Y., Hastie, H., & Rajendran, G. (2022). Preliminary psychometric scale development using the mixed methods Delphi technique. Methods in Psychology (Online), 7, 100103-. https://doi.org/10.1016/j.metip.2022.100103

Content Reference 4

Miller-Matero, L. R., Dykuis, K. E., Albujoq, K., Martens, K., Fuller, B. S., Robinson, V., & Willens, D. E. (2016). Benefits of Integrated Behavioral Health Services: The Physician Perspective. Families Systems & Health, 34(1), 51–55. https://doi.org/10.1037/fsh0000182

Content Reference 5

Petts, R. A., Lewis, R. K., Brooks, K., McGill, S., Lovelady, T., Galvez, M., & Davis, E. (2022). Examining Patient and Provider Experiences with Integrated Care at a Community Health Clinic. The Journal of Behavioral Health Services & Research, 49(1), 32–49. https://doi.org/10.1007/s11414-021-09764-2