Name
Poster 24 - Making Iterative Dashboard Improvements: Monitoring PCBH Model Fidelity
Date & Time
Friday, October 17, 2025, 5:00 PM - 6:30 PM
Description

Integrated care models, like the Primary Care Behavioral Health (PCBH) model, are crucial for improving access to holistic healthcare by addressing both behavioral and physical health needs in one framework. Effective implementation of the PCBH model requires monitoring mechanisms to track fidelity and identify areas for improvement. This presentation explores the development of dashboards that build on previous efforts, utilizing Electronic Medical Record (EMR) data to monitor key fidelity metrics of the model. These dashboards enable providers to ask important questions about care delivery and adapt their approach to better meet patient needs. Additionally, they can be used as evidence of the collective impact of a service across a system, demonstrating its effectiveness and reach within the community or organization.

Speakers
Patrick Kenney MS, Research Manager Company: ETSU, ETSU, Johnson City, TN
Co-Authors
A. Dueweke, M. Tolliver & J. Polaha
Content Level
Intermediate
Tags
Collaborative Care Model of Integrated Care, Primary Care Behavioral Health Model, Team-based care
Session Type
Poster
Slideshow link
View Slideshow
Objective 1
Understand the rationale for using EMR data in dashboard development and how this supports enhanced care delivery in integrated care settings.
Objective 2
Learn about key metrics tracked on the dashboard, such as visit length, warm handoffs, and clinic reach, and how these metrics help providers ask important questions regarding care delivery and model implementation.
Objective 3
Gain insights into the iterative process of developing and refining dashboards, including challenges encountered in the non-integrated EMR environment and strategies used to overcome these challenges.
Content Reference 1

Dueweke, A. R., Tolliver, M., Archer, A., & Polaha, J. (2023, January 12). Leveraging the electronic medical record to measure fidelity to the primary care behavioral health model: Implications for clinical and research pursuits. Families, Systems, & Health, Advance online publication. https://doi.org/10.1037/fsh0000778

Content Reference 2

Funderburk, J. S., Polaha, J., & Beehler, G. P. (2021). What is the recipe for PCBH? Proposed resources, processes, and expected outcomes. Families, Systems, & Health, 39(4), 551–562. https://doi.org/10.1037/fsh0000669

Content Reference 3

Reiter, J. T., Dobmeyer, A. C., & Hunter, C. L. (2018). The primary care behavioral health (PCBH) model: An overview and operational definition. Journal of Clinical Psychology in Medical Settings, 25(2), 109–126. https://doi.org/10.1007/s10880-017-9531-x

Content Reference 4

Polaha, J., Smith, J. D., & Sunderji, N. (2019). A recipe for assessing fidelity in family and health systems. Families, Systems, & Health, 37(2), 101–106. https://doi.org/10.1037/fsh0000421

Content Reference 5

Kincaid, M. W., Peters, Z. J., & Curry, J. C. (2021). Data-driven approaches to care delivery: Actionable informatics in the DoD’s primary care behavioral health program. Families, Systems, & Health, 39(1), 66–76. https://doi.org/10.1037/fsh0000583