Name
Avoiding the last-minute addition: How early agenda setting can increase primary care visit efficiency
Date & Time
Friday, October 17, 2025, 5:00 PM - 6:30 PM
Description

This submission is intended to be a poster presentation on results from a quality improvement project. This project was designed to test if we can replicate past research findings in our clinic by initiating early agenda setting with intentional evidence-based language that elicits patient's concerns. We anticipate seeing an increase in provider-reported efficiency of primary care visits and a decrease in the number of unmet patient needs.

Speakers
Emma Walker, Doctoral Intern/BHC, Community Health of Central Washington (CHCW), Selah, Washington
Content Level
All Audience
Tags
Care management, Patient-centered care or Patient perspectives, Quality improvement programs
Session Type
Poster
SIG or Committee
Medicine
Objective 1
think critically about the role of agenda setting in expanding primary care
Objective 2
recognize the importance of eliciting and collaboratively prioritizing patient concerns
Objective 3
consider how small changes in the rooming process, language used can promote or discourage a response from patients
Content Reference 1

Heritage J, Robinson JD, Elliott MN, Beckett M, Wilkes M. Reducing patients' unmet concerns in primary care: the difference one word can make. J Gen Intern Med. 2007 Oct;22(10):1429-33. doi: 10.1007/s11606-007-0279-0. Epub 2007 Aug 3. PMID: 17674111; PMCID: PMC2305862.

Content Reference 2

Robinson, J., Tate, A., & Heritage, J. (2016). Agenda-setting revisited: When and how do primary-care physicians solicit patients’ additional concerns? Patient Education and Counseling, 99(5), 718-723. http://dx.doi.org/10.1016/j.pec.2015.12.009 Retrieved from https://escholarship.org/uc/item/6qx4080r

Content Reference 3

https://www.ahrq.gov/patient-safety/settings/long-term-care/resource/multichronic/mcc.html?utm_source=chatgpt.com