Name
H03 - Assessing Behavioral Health Care Manager Skill Development
Date & Time
Friday, October 17, 2025, 11:15 AM - 11:45 AM
Location Name
301B
Description

There are few training programs nationally that prepare integrated care clinicians for the workplace and most clinicians need to complete integrated care training after finishing their degree program. We developed a 9-module online training program to provide behavioral health care managers (BHCMs) with the knowledge and skills necessary to be successful. Some trainees completed only the online training while others completed both the online training and supplemental live training. To measure the effect of this training on BHCM functioning we developed a measure of the competencies necessary to be a BHCM and a group of trainees (n=95) completed this measure before and after completing training. In addition, we conducted qualitative interviews with a subset of trainees to understand their experience.

Speakers
Diane Powers MBA, MA, Co-Director, AIMS Center, University of Washington, Seattle, WA
Diane Powers
Co-Authors
Erin LePoire, MPH
Anna Ratzliff, MD, PhD
Content Level
All Audience
Tags
Collaborative Care Model of Integrated Care, Training/Supervision, Workforce development
Session Type
Concurrent
SIG or Committee
Collaborative Care Model (CoCM)
Objective 1
List eight domains of knowledge and skills required by behavioral health care managers
Objective 2
Describe the effects of online and live training on skill development for behavioral health care managers
Objective 3
Understand the qualitative experience of trainees
Content Reference 1

Goldman, M. L., Smali, E., Richkin, T., Pincus, H. A., & Chung, H. (2020). A novel continuum-based framework for translating behavioral health integration to primary care settings. Translational Behavioral Medicine, 10(3), Article 3.

Content Reference 2

Al Achkar, M., Bennett, I. M., Chwastiak, L., Hoeft, T., Normoyle, T., Vredevoogd, M., & Patterson, D. G. (2020). Telepsychiatric Consultation as a Training and Workforce Development Strategy for Rural Primary Care. Annals of Family Medicine, 18(5), 438–445.

Content Reference 3

Bowen, D. J., Heald, A., LePoire, E., Jones, A., Gadbois, D., Russo, J., & Carruthers, J. (2021). Population-based implementation of behavioral health detection and treatment into primary care: Early data from New York state. BMC Health Services Research, 21(1), 922.