Name
Demystifying EMR Data for Enhanced Warm Handoffs: A Practical Guide to Collaborative Tool Development in Integrated Care
Description

Overcome limitations in warm handoff processes and expand BHC workflow efficiency using your existing EMR data!  This session will guide participants through the practical steps of developing an EMR-integrated tool to support BHC’s practice, using a real-world project on automating warm handoff identification as a model for innovative solutions. Discover how to build successful interdisciplinary collaborations with data analysts and IT specialists to unlock your EMR's potential for improving access to care.  Attendees will gain actionable insights into rapid iteration development, user-centered design, and receive a development roadmap to adapt this approach for projects within their own organizations, leaving equipped to initiate data-driven quality improvement projects that enhance integrated care delivery and reach.

Speakers
Joey Tan PhD, Director of Integrated Behavioral Health, University of Virginia Department of Family Medicine, Charlottesville,
Emily Grant MPS, Data Analyst, Department of Family Medicine, UVA School of Medicine,
Allie Mann PhD, Behavioral Science Faculty, Department of Family Medicine, UVA School of Medicine,
Content Level
Intermediate
Tags
Innovations, Primary Care Behavioral Health Model, Quality improvement programs
Session Type
Concurrent
SIG or Committee
Primary Care Behavioral Health (PCBH), Research & Evaluation (REC)
Objective 1
Understand how demystifying the technical development process and adopting a user-centered design approach empowers clinicians to create effective EMR-integrated tools in integrated care, using warm handoff automation as a concrete example.
Objective 2
Describe a practical, software development-inspired process for bridging the gap between clinical and technical teams, emphasizing collaborative strategies and iterative feedback to empower clinician leadership.
Objective 3
Identify key considerations and steps for initiating similar technical development projects to improve access and enhance integrated care at their own institution, using a provided development roadmap adaptable to various clinical needs.
Content Reference 1

Keuper, J., van Tuyl, L. H., de Geit, E., Rijpkema, C., Vis, E., Batenburg, R., & Verheij, R. (2024). The impact of eHealth use on general practice workload in the pre-COVID-19 era: a systematic review. BMC Health Services Research, 24(1), 1099.

Content Reference 2

Göttgens, I., & Oertelt-Prigione, S. (2021). The application of human-centered design approaches in health research and innovation: a narrative review of current practices. JMIR mHealth and uHealth, 9(12), e28102.

Content Reference 3

Gao, E., Radpavar, I., Clark, E. J., Ryan, G. W., & Ross, M. K. (2024). Application of a user experience design approach for an EHR-based clinical decision support system. JAMIA open, 7(1), ooae019.

Content Reference 4

Lyon, A. R., Aung, T., Bruzios, K. E., & Munson, S. (2024). Human-centered design to enhance implementation and impact in health. Annual Review of Public Health, 46.

Content Reference 5

Tabeau, K., de Mul, M., Strating, M., Fiorini, L., Cavallo, F., Sengès, E., Guiot, D., Arzoz Fernandez, E., Sancarlo, D., & Fabbricotti, I. (2024). The challenges of and solutions for combining cocreation and agile in the development of health information technologies. International journal of medical informatics, 191, 105557. https://doi.org/10.1016/j.ijmedinf.2024.105557