This interactive session explores strategies to improve the implementation of warm handoffs (WHOs) in the Primary Care Behavioral Health (PCBH) model. Using implementation science frameworks—PRISM and Normalization Process Theory—attendees will analyze barriers and facilitators to integrating WHOs as a routine practice. Through case-based problem-solving exercises and group discussions participants will develop practical strategies to enhance workflow efficiency, provider engagement, and leadership support. This session is designed for providers, clinic managers, and organizational leaders looking to strengthen behavioral health integration and improve patient access to care.
Stephanie Burkhard BH Consultant, Behavioral Health Consultant, HealthSource of Ohio, Loveland, Ohio

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Feldstein, A. C., & Glasgow, R. E. (2008). A Practical, Robust Implementation and Sustainability Model (PRISM) for Integrating Research Findings into Practice. The Joint Commission Journal on Quality and Patient Safety, 34(4), 228–243. https://doi.org/10.1016/S1553-7250(08)34030-6
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