Name
When Life Gives You Lemons, Make Virtual Lemonade: Lessons from an Unexpected Transition to a Virtual PCBH Model with Older Adult Patients
Description

In the wake of unexpected layoffs, our program faced a choice: adapt, or collapse. This presentation tells the story and lessons learned of an unexpected shift to a telehealth approach for our PCBH clinicians working across seven states. We will discuss relevant metrics, technological developments, clinician competencies, and cultural considerations that make this model successful in improving access to our older adult primary care patients.

Speakers
Matt Coldagelli PsyD, Lead Behavioral Health Specialist, One Medical, Peoria, AZ
Hannah Kaye LCSW, Behavioral Health Specialist, One Medical,
Connie Young-Gibraltarik LPC, Behavioral Health Specialist, One Medical,
Content Level
Novice
Tags
Innovations, Primary Care Behavioral Health Model, Telehealth
Session Type
Concurrent
SIG or Committee
Primary Care Behavioral Health (PCBH)
Objective 1
Learn relevant methods for monitoring access through utilization of hybrid and telehealth modalities
Objective 2
Identify methods for improving team-based coordination across electronic platforms
Objective 3
Consider personal and professional competencies and commitments necessary to adapt to a telemedicine PCBH model
Content Reference 1

Bazemore, A. W., Petterson, S. M., & McCulloch, K. K. (2025). US primary care workforce growth: a decade of limited progress, and projected needs through 2040. Journal of General Internal Medicine, 40(2), 339-346.

Content Reference 2

Del Conte, D. E., Locascio, A., Amoruso, J., & McNamara, M. L. (2022). Modeling multimodal access to primary care in an urban environment. Transportation Research Interdisciplinary Perspectives, 13, 100550.

Content Reference 3

McCord, C., Garney, W., Garcia, K., Macareno, B., & Williamson, M. (2024). Evaluation of a multi-site health services psychology training program for telehealth and integrated behavioral health. Frontiers in Psychology, 15, 1339319.

Content Reference 4

O'Dell, S. M., Hosterman, S. J., Parikh, M. R., Winnick, J. B., & Meadows, T. J. (2021). Chasing the curve: Program description of the Geisinger primary care behavioral health virtual first response to COVID-19. Journal of Rural Mental Health, 45(2), 95–106. https://doi.org/10.1037/rmh0000180

Content Reference 5

Ryskina, K. L., Shultz, K., Zhou, Y., Lautenbach, G., & Brown, R. T. (2021). Older adults' access to primary care: gender, racial, and ethnic disparities in telemedicine. Journal of the American Geriatrics Society, 69(10), 2732-2740.