Name
Engaging Primary Care Providers in Collaborative Care Model Services
Description

This presentation will focus on ways that behavioral health clinicians and psychiatrists can improve engagement with primary care providers to increase utilization of a Collaborative Care Model program. We will review types of primary care providers and common attitudes towards behavioral health integration including those that facilitate integration and those that pose challenges. The session will also detail strategies to promote engagement through administrative and clinical processes, including practical tips to streamline communication and enhance interprofessional collaboration.

Speakers
Eve Fields MD, Clinical Associate Professor of Neuropsychiatry & Behavioral Science, Individual - Eve Fields, Greenville, SC
Co-Authors
Victoria Scott, PhD, MBA, Associate Professor, Department of Psychology, UNC Charlotte, Charlotte, NC
Content Level
Advanced
Tags
Collaborative Care Model of Integrated Care, Team-based care, Technical assistance
Session Type
Concurrent
SIG or Committee
Collaborative Care Model (CoCM)
Objective 1
Identify at least 2 reasons why primary care providers are reluctant to implement behavioral health integration
Objective 2
Describe how to customize CoCM documentation to facilitate PCP involvement
Objective 3
Discuss how a communication plan can enhance CoCM implementation
Content Reference 1

Kordon A, Carroll AJ, Fu E, Rosenthal LJ, Rado JT, Jordan N, Brown CH, Smith JD. Multilevel perspectives on the implementation of the collaborative care model for depression and anxiety in primary care. BMC Psychiatry. 2024 Jul 22;24(1):519. doi: 10.1186/s12888-024-05930-w. PMID: 39039458; PMCID: PMC11265029.

Content Reference 2

Copeland JN, Jones K, Maslow GR, French A, Davis N, Greiner MA, Heilbron N, Pullen SJ. Use of North Carolina Medicaid Collaborative Care Billing Codes After Statewide Approval for Reimbursement. Psychiatr Serv. 2022 Dec 1;73(12):1420-1423. doi: 10.1176/appi.ps.202200027. Epub 2022 Jun 23. PMID: 35734864.

Content Reference 3

Austin, E.J., Briggs, E.S., Cheung, A. et al. Understanding and Navigating the Unique Barriers Rural Primary Care Settings Face when Implementing Collaborative Care for Mental Health. Community Ment Health J 61, 401–410 (2025). https://doi.org/10.1007/s10597-024-01348-6

Content Reference 4

LePoire E, Joseph M, Heald A, Gadbois D, Jones A, Russo J, Bowen DJ. Barriers and facilitators to collaborative care implementation within the New York State Collaborative Care Medicaid Program. BMC Health Serv Res. 2024 Apr 24;24(1):505. doi: 10.1186/s12913-024-10909-0. PMID: 38654291; PMCID: PMC11040977.

Content Reference 5

Carlo AD, Corage Baden A, McCarty RL, Ratzliff ADH. Early Health System Experiences with Collaborative Care (CoCM) Billing Codes: a Qualitative Study of Leadership and Support Staff. J Gen Intern Med. 2019 Oct;34(10):2150-2158. doi: 10.1007/s11606-019-05195-0. Epub 2019 Jul 31. PMID: 31367872; PMCID: PMC6816741.