This session will explore multiple factors and considerations for determining the sweet spot for Collaborative Care (CoCM) caseload size. We will explore the impact of schedule design on caseload capacity, including visit length and frequency. We will also consider the impact of program parameters, such as patient population, target conditions and acuity/complexity, on the time a Behavioral Health Care Manager (BHCM) needs to effectively engage patients in CoCM. However, CoCM caseloads typically have a mix of patients in different stages of care and with variable care needs. Join us to dig into this challenge of rightsizing caseloads. This session will benefit both operations and clinical roles, including implementation leaders, BHCMs and Psychiatric Consultants.
Jessica Whitfield MD, MPH, Assistant Professor, Department of Psychiatry and Behavioral Sciences, University of Washington, University of Washington, Seattle, Washington
Monica Harrison MSW, LCSW, Practice Coach & Clinical Trainer, AIMS Center, University of Washington, Department of Psychiatry & Behavioral Sciences, Greensboro, NC



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