Name
D11 - From Confusion to Connection: Making Medical Talk Make Sense for Everyone
Date & Time
Thursday, October 16, 2025, 12:15 PM - 1:15 PM
Location Name
306A
Description

We’re surrounded by more health information than ever, yet many people still walk away from healthcare visits feeling confused and unheard. This disconnect, both in clinics and across communities, can harm physical, mental, and emotional health. Integrated care creates new opportunities to close this gap by making medical information easier to understand and more meaningful. In this engaging, case-based session, we’ll explore practical ways to communicate clearly, build trust, and connect the science of medicine with the stories of real people. You’ll leave with tools to make medical talk feel more human—for yourself, your patients, and your team.

Speakers
Jessica Carr BS, BA, MS, FNP, Nurse Practitioner, Cayuga Medical Associates,
Jessica Carr
Tags
Medical
Session Type
Concurrent
SIG or Committee
Medicine
Objective 1
Speak So Everyone Can Understand - Learn how to explain health information—like tests, diagnoses, and treatments—in simple, clear, and respectful ways that make sense to people from all backgrounds.
Objective 2
Build Trust Through Better Conversations - Use active listening, kindness, humor, and cultural awareness to help patients and team members feel safe, heard, and understood.
Objective 3
Help Patients Speak Up and Take Part in Their Care - Discover easy ways to break down medical language and build stronger relationships so that patients feel confident asking questions and making decisions about their own health.
Content Reference 1

Adams, P., & Mylander, M. (1998). Gesundheit!. Healing Arts Press.

Content Reference 2

Gance-Cleveland, B. (2007). Motivational interviewing: Improving patient education. Journal of Pediatric Health Care, 21(2), 81–88. https://doi.org/10.1016/j.pedhc.2006.01.004

Content Reference 3

Jiang, S., Postovit, L., Cattaneo, A., Binder, E. B., & Aitchison, K. J. (2019). Epigenetic Modifications in Stress Response Genes Associated With Childhood Trauma. Frontiers in psychiatry, 10, 808. https://doi.org/10.3389/fpsyt.2019.00808