John Maxwell said, “To be a leader you must be able to create positive change.” In healthcare organizations, successfully introducing change—especially through quality improvement (QI) initiatives—requires a strong focus on the people side of change. Change management involves any action or process that helps individuals or groups transition smoothly from the current state to a desired future state. Effective change management requires understanding the emotional impact of change and using targeted communication strategies to address the needs of stakeholders at each stage of the change process.