In the complex world of health care, technological innovation has the potential to drive efficiency, reduce burden, and improve care delivery. Yet, even the most powerful technology is limited by the organizational change needed to make it effective. Complex problems demand more than a tech solution. This is especially true in healthcare, where a purely tech-driven approach often falls short. Technology cannot simply be thrown "over the fence" and expected to solve deeply rooted issues.

In this presentation,we will share the critical distinction between a software solution and service-enabled technology. We'll explore what these differences mean, alongside the relevant expectations and constraints, and then turn to how this applies to technology supporting Integrated Behavioral Health (IBH) models.

These models are increasingly reliant on technology - from validating screening tools and outcomes data to CoCM registries. We will scrutinize the roles, benefits, and limitations of relevant technological tools and discuss specific strategies for leveraging technology to enhance workflows, improve access, outcomes, and program sustainability. Technology, when thoughtfully implemented, positions healthcare systems towards Quintuple Aim.

We will also explore the intersection of systems change, technology, and program analytics. This includes addressing the inherent limitations of technology and the indispensable role of human expertise and clinical judgment. While technology can augment and support the delivery of healthcare, it cannot replace the nuanced insights and empathetic care provided by skilled clinicians.