Name
Training new BHCMs to thrive in primary care. Lessons learned from structured onboarding, clear training, hands‑on support, & consistent workflows to build confidence and deliver quality patient care
Description

As increasing numbers of behavioral health clinicians enter primary care without prior primary care experience, a structured and consistent onboarding process becomes critical. This presentation outlines a comprehensive training model that begins before hiring and continues through a clinician’s early months in practice. Our approach incorporates strong training materials, standardized workflows, and hands‑on support to build confidence and core competencies. Guided mentorship and real‑world learning help clinicians adapt to the pace and complexity of primary care. Attendees will gain practical strategies to enhance onboarding programs, improve clinician readiness, and support high‑quality, patient‑centered care.

Content Level
All Audience
Tags
Care management, Collaborative Care Model of Integrated Care, Training/Supervision
Session Type
Poster
Objective 1
Demonstrate understanding of how mentorship, guided practice, and regular feedback support clinician development and integration into primary care teams
Objective 2
Apply lessons learned from implementation to design or improve an onboarding program that prepares new clinicians to deliver high‑quality, patient‑centered care in primary care settings.
Objective 3
Describe the essential components of a structured, phased onboarding model for clinicians entering primary care.
Content Reference 1

https://www.sawgrassbehavioral.com/effective-training-new-staff-mental-health/?

Content Reference 2

https://www.cjcmh.com/doi/pdf/10.7870/cjcmh-2023-020?

Content Reference 3

https://academic.oup.com/fampra/article/39/5/964/6561594

Content Reference 4

https://www.annfammed.org/content/22/Supplement_1/6568?

Content Reference 5

https://journals.sagepub.com/doi/pdf/10.1177/23743735241293877