Family-centered care (FCC) is an essential component of pediatric collaborative care that supports treatment engagement and improved outcomes; however, barriers to using patient and caregiver feedback to improve practice are well-documented. This presentation draws on the experience of a pediatric collaborative care program, which is part of an academic-community partnership that has served nearly 400 children and adolescents, to describe how our interprofessional team measured FCC and applied caregiver insights to improve the quality of integrated services. We will share lessons learned in collecting survey-based input from caregivers on the quality of integrated care.
Alla Dorfman, MD
Celina Jacobi, MD
Eli Smith, MD, MPH
Kindra York, RN
Shae Strom, MSW, LCSW
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