Name
Beyond the Caseload: Data-Driven Supervision for Behavioral Health Care Managers in CoCM
Description

Effective supervision of Behavioral Health Care Managers (BHCMs) is critical to successful implementation of Collaborative Care (CoCM). This session reviews practical strategies for supervising BHCMs using program and fidelity metrics—such as follow-up rates, screening completion, registry use, and caseload size to guide supportive supervision. Participants will have the opportunity to use sample metrics to practice data-driven performance support. Participants will also consider how factors like education, clinical experience, and whether a BHCM is new or transitioning roles can shape supervisory style, expectations, and professional development. The session highlights the role of the psychiatric consultant in providing BHCMs with education, case-based guidance, and support for treatment-to-target decision making through the Systematic Caseload Review (SCR). Attendees will leave with actionable approaches to balance accountability and mentorship while maintaining high-fidelity CoCM implementation.

Speakers
Monica Harrison, MSW, LCSW
Annie McGuire, MS, LMHC, MHA
Jessica Whitfield, MD, MPH
Content Level
Intermediate
Tags
Collaborative Care Model of Integrated Care, Training/Supervision, Workforce development
Session Type
Concurrent
Objective 1
Identify key fidelity and performance metrics used in the Collaborative Care Model (CoCM) that support BHCM supervision and development.
Objective 2
Differentiate supervisory approaches based on BHCM characteristics such as education, clinical training, and prior work experience.
Objective 3
Develop individualized supervision and performance goals that align BHCM development with CoCM program fidelity .
Content Reference 1

Carlo, A. D., Scott, K. S., McNutt, C., Talebi, H., & Ratzliff, A. D. (2025). Measurement-Based Care: A Practical Strategy Toward Improving Behavioral Health Through Primary Care. Journal of General Internal Medicine.

Content Reference 2

Flanigan-Bodrick, A., & Solomon, P. (2025). Quality Improvement Study of Collaborative Care Model Services at a Federally Qualified Health Center. Family Systems & Health.

Content Reference 3

Reising, V., Diegel-Vacek, L., Dadabo, L., & Corbridge, S. (2023). Collaborative Care: Integrating Behavioral Health Into the Primary Care Setting. Journal of the American Psychiatric Nurses Association.

Content Reference 4

Sullivan, J. L., Kim, B., Miller, C. J., et al. (2021). Collaborative Chronic Care Model Implementation Within Outpatient Behavioral Health Teams: Qualitative Results from a Multisite Trial Using Implementation Facilitation. Implementation Science Communications.

Content Reference 5

Douglas, S., Lyon, A. R., & colleagues. (2024). Implementation of Measurement-Based Care in Mental Health Service Settings: A Systematic Review. Clinical Child and Family Psychology Review.