Name
First Impressions, Lasting Impact: Mastering the PCBH Introduction to Drive Engagement and Value-Based Care
Description

In fast-paced primary care settings, the Behavioral Health Consultant’s (BHC’s) introduction sets the tone for the entire clinical encounter. This interactive workshop teaches participants how to use the AIDET framework (Acknowledge, Introduce, Duration, Explanation, and Thank You) while embedding core principles of Single-Session Therapy and functional contextualism into the first minute of contact. Attendees will learn how to set clear expectations that patients may get what they need from a single visit and that the focus will be on actionable steps toward living a life of value and purpose. Participants will draft and practice a personalized PCBH introduction designed to strengthen engagement, communicate professional identity, and reinforce the population-based, whole-person model of care.

Speakers
David Bauman, PsyD
Bridget Beachy, PsyD
Content Level
All Audience
Tags
Patient-centered care or Patient perspectives, Primary Care Behavioral Health Model
Session Type
Concurrent
Objective 1
Describe how AIDET, Single-Session Therapy principles, and functional contextualism can be integrated into a PCBH introduction to establish engagement and clarify expectations.
Objective 2
Develop a concise (≤60 second) professional introduction that communicates integration within the medical team, sets the stage for potential single-session effectiveness, and emphasizes value-based, whole-person care.
Objective 3
Demonstrate effective delivery of a PCBH introduction through structured role-play, incorporating clarity, warmth, and language that promotes autonomy, agency, and meaningful behavior change.
Content Reference 1

Panchuay, W., Soontorn, T., & Songwathana, P. (2023). Exploring nurses’ experiences in applying the AIDET framework to improve communication skills in the emergency department: A qualitative study. Belitung Nursing Journal, 9(5), 464–470. https://doi.org/10.33546/bnj.2789

Content Reference 2

Bauman, D., & Beachy, B. (2024). One more thing… The Community Health of Central Washington story. In Serrano, N. (Ed), The implementer’s guide to primary care behavioral health. Chapel Hill, NC: Collaborative Family Healthcare Association.

Content Reference 3

Cahill, A., Martin, M., Beachy, B., Bauman, D., & Howard-Young, J. (2024). The contextual interview: a cross-cutting patient-interviewing approach for social context. Medical education online, 29(1), 2295049. https://doi.org/10.1080/10872981.2023.2295049

Content Reference 4

Bauman, D., & Beachy, B. (in press). A contextual and a moment-at-a-time approach to working with community health centers. In A. J. Bridges, A. Dueweke, E. Allen, K. Kent (Eds.), Serving diverse populations with primary care behavioral health: Considerations from the front line.: American Psychological Association.

Content Reference 5

Bauman, D. E., Beachy, B. R., Houston, B. (in press). Essential communication skills needed for high-quality primary care. In M. L. Williamson & D. Terry (Eds.), Essentials for Treating Behavioral Health in Primary Care: A Guide for the Primary Care Provider.: Springer.