Name
Psychometric Evaluation of the Primary Care Behavioral Health Patient Satisfaction Scale
Description

Primary Care Behavioral Health (PCBH) services are hypothesized to lead to increased patient access, better patient experience, and improved treatment outcomes; however, rigorous research associated with these domains for this model of care is lacking. For example, research on patient satisfaction with PCBH visits is limited, partially because patient satisfaction has been notoriously difficult to define. Prior research suggests that current patient satisfaction measures being used in PCBH settings may not capture the complexity of care being provided. This presentation will describe the development and psychometric evaluation of the Primary Care Behavioral Health Patient Satisfaction Scale (PCBH-PSS), a measure of patient satisfaction specifically for PCBH settings.

Speakers
Mara Sindoni, M.A.
Co-Authors
Aubrey Dueweke, PhD, Assistant Professor of Psychology, East Tennessee State University, Johnson City, TN
Content Level
Intermediate
Tags
Outcomes, Primary Care Behavioral Health Model, Research and evaluation
Session Type
Poster
Objective 1
Identify gaps in current methods being used to measure patient satisfaction in PCBH settings.
Objective 2
Discuss the need for a psychometrically validated tool of patient satisfaction specific to PCBH settings
Objective 3
Describe methods used to assess reliability and validity of the Primary Care Behavioral Health Patient Satisfaction Scale (PCBH-PSS).
Content Reference 1

Possemato, K., Johnson, E. M., Beehler, G. P., Shepardson, R. L., King, P., Vair, C. L., Funderburk, J. S., Maisto, S. A., & Wray, L. O. (2018). Patient outcomes associated with primary care behavioral health services: A systematic review. General Hospital Psychiatry, 53, 1–11. https://doi.org/10.1016/j.genhosppsych.2018.04.002

Content Reference 2

Ng, J. H. Y., & Luk, B. H. K. (2019). Patient satisfaction: Concept analysis in the healthcare context. Patient Education and Counseling, 102(4), 790–796. https://doi.org/10.1016/j.pec.2018.11.013

Content Reference 3

Reiter, J. T., Dobmeyer, A. C., & Hunter, C. L. (2018). The Primary Care Behavioral Health (PCBH) Model: An Overview and Operational Definition. Journal of Clinical Psychology in Medical Settings, 25(2), 109–126. https://doi.org/10.1007/s10880-017-9531-x

Content Reference 4

Pomerantz, A. S., Shiner, B., Watts, B. V., Detzer, M. J., Kutter, C., Street, B., & Scott, D. (2010). The White River model of colocated collaborative care: A platform for mental and behavioral health care in the medical home. Families, Systems & Health: The Journal of Collaborative Family Healthcare, 28(2), 114–129. https://doi.org/10.1037/a0020261

Content Reference 5

Dragostinov, Y., Harðardóttir, D., McKenna, P. E., Robb, D. A., Nesset, B., Ahmad, M. I., ... &Rajendran, G. (2022). Preliminary psychometric scale development using the mixed methods Delphi technique. Methods in Psychology, 7, 100103.