Name
Scaling CoCM and increasing behavioral health access across the nation - lessons learned and early outcomes in building a nationwide network of CoCM Programs and community referral partnerships .
Description
Up to 70% of primary care visits involve a behavioral health component, yet providers often struggle to ensure patients receive timely and appropriate care. Optum Behavioral Care (OBC) has implemented the evidence-based Collaborative Care Model (CoCM) in numerous primary care facilities nationwide, enhancing it through partnerships with local behavioral health practices. OBC has also developed a technology-enabled process to improve referral communication and provide ongoing clinical summaries to primary care providers. This presentation will share early outcomes and lessons learned from OBC's comprehensive behavioral health care system.
Speakers
Emilie Ventura, Director of Integrated Behavioral Health, Optum Behavioral Care,
David Rawlins MA, MBA, LPC, NCC, Associate Director of Clinical Implementation, Optum Behavioral Care,
Megan Swenson LPC, LAC, Associate Director of Clinical Implementation, Optum Behavioral Care,
Content Level
Intermediate
Tags
Collaborative Care Model of Integrated Care, Outcomes, Technical assistance
Session Type
Poster
SIG or Committee
Collaborative Care Model (CoCM)
Objective 1
Understand the Collaborative Care Model (CoCM) and how it, combined with outpatient behavioral health referrals, can address most primary care behavioral health issues and increase access.
Objective 2
Learn how this system of care can be implemented in any primary care clinic.
Objective 3
Identifying and overcoming the challenges in implementing CoCM across different states and system of care.
Content Reference 1
Hellstern, R. B., Lamson, A. L., Jensen, J. F., Martin, M. P., & Hylock, R. H. (2025). Physical and mental health outcomes of integrated care: Systematic review of study. Families, Systems, & Health. Advance online publication. https://doi.org/10.1037/fsh0000960
Content Reference 2
Kallenberg, G. A., & Sieber, W. J. (2024). “Integrated behavioral health plus”: The best of the worlds of collaborative care management, primary care behavioral health, and primary care. Families, Systems, & Health, 42(3), 454–463. https://doi.org/10.1037/fsh0000885
Content Reference 3
Isaacs, A.N., Mitchell, E.K.L. Mental health integrated care models in primary care and factors that contribute to their effective implementation: a scoping review. Int J Ment Health Syst 18, 5 (2024). https://doi.org/10.1186/s13033-024-00625-x
Content Reference 4
Cervera, R.L., Ford, B. & Winkelman, T. Prevalence of Behavioral Health Conditions in a Safety-Net General Internal Medicine Practice. J GEN INTERN MED (2024). https://doi.org/10.1007/s11606-024-09264-x
Content Reference 5
Powers DM, Bowen DJ, Arao RF, et al. Rural clinics implementing collaborative care for low-income patients can achieve comparable or better depression outcomes. Fam Syst Health. 2020;38:242-254