Name
C03 - Healing in Primary Care: A Training Program to Reduce PCP Stress Improving Complex Patient Care and Increasing Financial Sustainability
Description

The landscape of primary care has changed drastically over the past few years, yet the basic tenants remain the same. With burnt-out PCPs, extreme staffing shortages, and financial struggles, putting patients first and team-based care becomes more challenging, and things that we know will help seem the most challenging to achieve. Can integrated care help heal and if so, how? This presentation will discuss specific initiatives and share complete training programs developed in active primary care practices that are assisting in reducing PCP stress, revitalizing our teams, and increasing financial sustainability.

Date & Time
Thursday, October 24, 2024, 2:15 PM - 3:15 PM
Speakers
Cindi Stone, Director of Behavioral Health, Community Care Physicians
Lesley Manson, Clinical Associate Professor, Arizona State University
Holly Cleney, Medical director
Kristine Campagna
Content Level
All Audience
Tags
Bidirectional, Complex Patient Care, Cost Effectiveness or Financial sustainability, Innovations, Medical, Medically unexplained symptoms, Patient-centered care or Patient perspectives, Primary Care Behavioral Health Model, Sustainability, Team-based care, Training/Supervision, Workforce development
Session Type
Concurrent
SIG or Committee
PCBH, Medical
Location Name
Bowie A
Objective 1
Demonstrate understanding of current primary care challenges and stressors to equip themselves to assist in addressing these issues.
Objective 2
Identify challenges PCP have in treating complex patients and how this leads to increased stress and extended time spent on patient care.
Objective 3
Discuss key components of the training program for use in their workplaces or as a starting point to develop similar solutions.
Content Reference 1

Bodenheimer, T. (2022). Revitalizing primary care, part 1: root causes of primary care’s problems. The Annals of Family Medicine, 20(5), 464-468.

Content Reference 2

Bodenheimer, T., & Sinsky, C. (2014). From triple to quadruple aim: care of the patient requires care of the provider. The Annals of Family Medicine, 12(6), 573-576.

Content Reference 3

Clarke, D. D. (2016). Diagnosis and treatment of medically unexplained symptoms and chronic functional syndromes. Families, Systems, & Health, 34(4), 309.

Content Reference 4

Weiner, J. Z., McCloskey, J. K., Uratsu, C. S., & Grant, R. W. (2019). Primary care physician stress driven by social and financial needs of complex patients. Journal of general internal medicine, 34, 818-819.

Content Reference 5

Yates, S. W. (2020). Physician stress and burnout. The American journal of medicine, 133(2), 160-164.