Behavioral Health Care Managers (BHCMs) are central to the success of Collaborative Care, yet the role is highly vulnerable to burnout, role drift, and clinical isolation. This session features both implementation leaders and a practicing psychiatric consultant (PC), offering complementary perspectives on how structured, system-level support strengthens BHCM effectiveness and protects model fidelity. Presenters will share practical approaches such as strengthening systematic case review through coaching and consultation, targeted skill development, and strategies to prevent scope creep. Drawing from real-world experience supporting hundreds of practices, participants will leave with actionable tools to improve BHCM retention, strengthen team collaboration, and sustain high-quality outcomes over time.
Chen, R., & Liu, W. (2023). Managing healthcare employees' burnout through micro aspects of corporate social responsibility: A public health perspective. Frontiers in Public Health, 10, 1050867. https://doi.org/10.3389/fpubh.2022.1050867
Khammissa, R. A. G., Nemutandani, S., Shangase, S. L., Feller, G., Lemmer, J., & Feller, L. (2022). The burnout construct with reference to healthcare providers: A narrative review. SAGE Open Medicine, 10, 20503121221083080. https://doi.org/10.1177/20503121221083080
Austin, E. J., Chen, J., Briggs, E. S., Saxon, A. J., & Ratzliff, A. (2025). Experiences of team collaboration in primary care–based delivery of opioid use disorder treatment. Journal of Behavioral Health Services & Research. Advance online publication. https://doi.org/10.1007/s11414-025-09946-2