Name
Elevating and integrating healthcare clinician voice during change efforts: Learnings from system-wide implementation of the Collaborative Care Model
Description

This session will offer a practical guide for how health systems can elevate and integrate the voices of frontline healthcare professionals when undergoing large-scale change. To illustrate this approach, we will draw on two recent projects from Northwestern Medicine’s Collaborative Care rollout: qualitative interviews with behavioral care coordinators and with primary care physicians. Session attendees will learn how rapid qualitative methods can be used to efficiently gather perspectives and translate insights into meaningful improvements in integrated care delivery. Examples will demonstrate how listening to and acting on clinician perspectives strengthens implementation and enhances team-based care.

Speakers
Yufan Wang, MA
Morgan Lessem, LCSW
Christine Amstadt, DO, MPH
Lisa Rosenthal, MD
Co-Authors
Meredith Boyd, PhD, Research Assistant Professor, Northwestern University, Chicago, IL; Katie Doyle, MS, Vice President Operations, Northwestern Medicine, Chicago, IL; Grace Godwin, BA, Senior Research Study Coordinator, Northwestern University, Chicago
Content Level
All Audience
Tags
Collaborative Care Model of Integrated Care, Quality improvement programs, Team-based care
Session Type
Concurrent
Objective 1
Describe rapid qualitative methods for efficiently gathering and distilling frontline clinician feedback.
Objective 2
Apply insights from rapid qualitative analysis to inform operational decision‑making and future evaluation in integrated behavioral health settings.
Objective 3
Identify common resources, supports, and system‑level factors that enable or hinder clinician participation in Collaborative Care.
Content Reference 1

McGuier EA, Kolko DJ, Stadnick NA, et al. Advancing Research on Teams and Team Effectiveness in Implementation science: an Application of the Exploration, Preparation, Implementation, Sustainment (EPIS) Framework. Implementation Research and Practice. 2023;4(1). doi:10.1177/26334895231190855

Content Reference 2

Kordon A, Carroll AJ, Fu E, et al. Multilevel Perspectives on the Implementation of the Collaborative Care Model for Depression and Anxiety in Primary Care. BMC Psychiatry. 2024;24(1). doi:10.1186/s12888-024-05930-w

Content Reference 3

Keniston A, McBeth L, Astik G, et al. Practical Applications of Rapid Qualitative Analysis for Operations, Quality Improvement, and Research in Dynamically Changing Hospital Environments. The Joint Commission Journal on Quality and Patient Safety. 2023;49(2):98-104. doi:10.1016/j.jcjq.2022.11.003

Content Reference 4

Ramanadhan S, Alemán R, Bradley CD, et al. Using Participatory Implementation Science to Advance Health Equity. Annual Review of Public Health. 2023;45(1). doi:10.1146/annurev-publhealth-060722-024251

Content Reference 5

Chu W., (2020) Rapid Qualitative Analysis Overview and Training Slides. [Powerpoint Slides]